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PI CCSCD1=CHG Fails to Assign a New MSISDN if the MSISDN is in a CUG (Closed User Group) (Doc ID 1304033.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.


  Background info

  Symptom description

If the user is in a CUG, swapping its MSISDN with a new MSISDN using the CCSCD1=CHG PI command does not successfully complete.

This problem will only happen with NCC (Network Charging and Control) software prior to NCC from which version the MSISDN swap will be possible.

To the following PI command sent on a PI port:


The system will reply with the following PI response on the same port:

CCSCD1=CHG:NACK:69-Could not update CLI, account number or profile for msisdn 123456789,SYNSTAMP=2010121607535541;

In the PI manager main log file, usually /IN/service_packages/PI/tmp/PImanager.log, the following error messages will happen:

Dec 16 16:19:17 PIprocess:2999(3084) Oracle=-2292 CCSCD1_oracle.pcc@2269: : ORA-02292: integrity constraint (CCS_ADMIN.CCS_CUG_R_FK) violated - ch
Dec 16 16:19:17 PIprocess:2999(3084) Error ocurred running C function CCSCD1 in shared library PI_CCSCD1. Output is CCSCD1=CHG:NACK:69-Could not update CLI, account number or profile for  msisdn <MSISDN1>



As of NCC, the application is more explicit when it fails to swap the MSISDN in such cases. It displays a clear error message:

CCSCD1=CHG:NACK:148-MSISDN is subscribed to a CUG. Could not update CLI,
account number or profile for MSISDN <MSISDN> ,SYNSTAMP=2011070504073368;

As of NCC, the product design has changed and the MSISDN swap for CUG registered numbers is allowed.



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In this Document
   Background info
 Closed User Group
 Swap MSISDN with PI command
   Symptom description
   Cause determination
   Cause justification
     Using the SMS Management Screens
     Using the SMF Database
   Solution description
     Using the SMS Management Screens
     Using the PI

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