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No Appointment Slots Returned While RMGW Not Reading From Database With 'Ora-21780: Maximum Number Of Object Durations Exceeded' (Doc ID 1304216.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Information in this document applies to any platform.


Users report that they are unable to receive appointment slot requests from ORS. Errors are shown in RMGW logs stating:

RMGW260 24/09/10 13:00:14.95 WARNING: assertion << Failed to select from process_status: ORA-21780: Maximum number of object durations exceeded.^JQOCI: Unable to execute select statement >> failed in gen\src\rmGen\postBox.c at line 891: continuing.

Also, no shifts are shown in the Planner Client. Restarting the Resource Manager Gateway service clears the problem.




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