Intermittent Errors Connecting to PPM, 'Could not synchronize server caches' (Doc ID 1304876.1)

Last updated on NOVEMBER 15, 2016

Applies to:

Primavera Portfolio Management - Version 7.5 SP2 and later
Information in this document applies to any platform.
***Checked for relevance on 24-May-2013***

Symptoms

Intermittent errors connecting to PPM (formerly ProSight)
Database server must be restarted in order for processing to resume

The following errors appear in the ProSight log:
Could not synchronize server caches
Could not set in-work processes as new
Could not set the next batch of events to be handled

Cause

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