'Phone Number Exists' Warning Message Always Appears During Order Completion

(Doc ID 1305732.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.20 to 1.5.20 - Release: 1.5 to 1.5
Information in this document applies to any platform.


When completing an Order, regardless of whether the Phone Type, Phone Number or Extension has been modified, the following warning appears.

Phone number exists for Person <person id> (3/29702)
This person has an existing record with the same Phone Type, Phone Number and Extension. If you continue to save this record, there will be duplication.

Press Cancel to abort


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms