Error During Rdc Onsite Log In (Doc ID 1305911.1)

Last updated on FEBRUARY 07, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 and later
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===

ISSUE:
-------
User receives the error message: "Error in your account setup. Please contact your help desk" trying to connect to RDC Onsite.

STEPS TO REPRODUCE:
-----------------------------
* Connect to RDC Onsite having defined at least 20 status for DISCREPANCY STATUS DM

BUSINESS IMPACT:
----------------------
DM users can't connect to RDC Onsite

Changes

Cause

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In this Document

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Error During Rdc Onsite Log In (Doc ID 1305911.1)

Applies to:

Symptoms

Changes

Cause

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