Error During Rdc Onsite Log In (Doc ID 1305911.1)

Last updated on SEPTEMBER 28, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===

ISSUE:
-------
User receives the error message: "Error in your account setup. Please contact your help desk" trying to connect to RDC Onsite.

STEPS TO REPRODUCE:
-----------------------------
* Connect to RDC Onsite having defined at least 20 status for DISCREPANCY STATUS DM

BUSINESS IMPACT:
----------------------
DM users can't connect to RDC Onsite

Cause

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