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Convergence Login - Mail Tab Fails to Appear, Displays Error "The mail service is not available. Please try again later." (Doc ID 1306472.1)

Last updated on APRIL 28, 2021

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Information in this Document has been consolidated and combined in:
Convergence Reports "The Mail Service Is Not Available. Please Try Again Later." or "Authentication Failed" (Doc ID 2049696.1)

After successful login to Convergence 2, the user sees the login "thermometer" advance until full. However, the mail tab does not appear (usually calendar, if enabled, will be displayed instead).

An alert appears: "The mail service is not available. Please try again later."

Firebug in Firefox will show a WMAP request which is returned with an error

Changes

 

Cause

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