Argus Safety - Workflow Rule / Initial Case Routing Questions
(Doc ID 1306612.1)
Last updated on DECEMBER 16, 2024
Applies to:
Oracle Life Sciences Argus Safety - Version 4.2.1.6 and laterInformation in this document applies to any platform.
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Goal
To address specific questions regarding workflow routing of new cases created via bookin and E2B import.
Bookin:
What is the logic surrounding initial case routing, does workflow rule execution evaluate cfg_workflow_states.sort_id/cfg_workflow_states.seq_num and how does that impact routing?
What is the system behavior if more that one "New Case" to "Some State" rule is fulfilled?
E2B Import:
Is there any need to add a configuration to the workflow rules if the Reporting Destination > EDI tab is configured with an initial workflow state?
Do the Group, Privileges to Others, Restrict to workflow group and Time components of a workflow rule have impact on initial case routing?
Solution
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In this Document
Goal |
Solution |