Last updated on FEBRUARY 23, 2017
Applies to:Oracle Argus Safety - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Mar-2014***
***Checked for relevance on 16-Sep-2015***
To address specific questions regarding workflow routing of new cases created via bookin and E2B import.
What is the logic surrounding initial case routing, does workflow rule execution evaluate cfg_workflow_states.sort_id/cfg_workflow_states.seq_num and how does that impact routing?
What is the system behavior if more that one "New Case" to "Some State" rule is fulfilled?
Is there any need to add a configuration to the workflow rules if the Reporting Destination > EDI tab is configured with an initial workflow state?
Do the Group, Privileges to Others, Restrict to workflow group and Time components of a workflow rule have impact on initial case routing?
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