'CreditNoteAutoMatch' Batch Does Not Match Credit Note Against Credit Note Request Automatically (Doc ID 1306658.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Invoice Matching - Version 13.0.2.2 and later
Information in this document applies to any platform.
Checked for relevance Jun-2013
Checked for relevance Nov-2014

Symptoms

The Credit Note Automatch batch program 'creditnoteautomatch' fails to match Credit Note to Credit Note Request automatically.

Steps to Recreate:

  1. Set up an invoice with cost or quantity discrepancies.
  2. Set up a credit note request from the discrepancy resolution.
  3. Set up a credit note with the same quantity and cost as in the credit note request.
  4. Run 'creditnoteautomatch'. Notice that the credit note and credit note request are in Approve status instead of Match status.


Cause

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