Problem With Balance Summary And PCM_OP_AR_GET_BAL_SUMMARY (Doc ID 1307148.1)

Last updated on MAY 27, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 27-May-2013***

Symptoms

There are errors with balance tab from Customer Center and similar error by launching the opcode PCM_OP_AR_GET_BAL_SUMMARY.

Note:  This problem occurs when PSIU_BPARAMS_BILLING_GL_REPORTING is not present in
config_business_params_t.

Here the error message from cm.pinlog when calling the above mentioned opcode.

0 PIN_FLD_TEMPLATE STR [0] "select X from /event where F1 = V1 and F2 = V2"
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 fm_ar_get_bill_items.c:672 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
fm_ar_get_bill_items: error in fm_ar_set_item_acct_no
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 fm_ar_get_bill_items.c:111 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
op_ar_get_bill_items error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 fm_ar_get_bal_summary.c:1012 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
fm_ar_get_pending_item_count error while reading item details
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 fm_ar_get_bal_summary.c:324 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
fm_ar_get_bal_summary error pending item count
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 fm_ar_get_bal_summary.c:108 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
op_ar_get_bal_summary error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Tue Aug 03 10:33:13 2010 machine1 cm:11303 cm_child.c(106):4627 1:machine1:UnknownProgramName:0:[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)':1321:1280824393:0
op PCM_OP_AR_GET_BAL_SUMMARY returned an error
<location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_SYSTEM_DETERMINATE:1 errno=PIN_ERR_NOT_FOUND:3>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Cause

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