Till Summary Report Receipt Displays Incorrect Values for Totals 'Counted' and 'Over/Short' (Doc ID 1307794.1)

Last updated on DECEMBER 04, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.0.2.2 and later
Information in this document applies to any platform.
Checked for relevance: 05-11-2013

Symptoms

We find that in the Oracle Retail Point-Of-Service (ORPOS) 13.0.x Till Summary Report does not print the correct amount of 'Counted' and 'Over/Short' in the Totals section.


Steps to Reproduce:

  1. Set Till to be reconciled from ORPOS client.
  2. Open a till with float amount $100.
  3. Do a sale transaction and tender with Cash. For example, item 4321 ($55.15).
  4. Do another sale transaction and tender it with Check.  For example, item 1234 ($10.53).
  5. Close the till.  Select reconcile when prompted: (F2) Daily Ops -- Login --> (F4) Till Options --> (F3) Close -- Enter Till ID and press Enter/Next.
  6. Enter $100 as closing float amount and press Enter/Next.
  7. Select (F2) Cash for reconciliation.
  8. Enter $20 in cash and press Next.  Accept the validation warning of "entered amount not equal to expected amount".
  9. Select (F3) Check for reconciliation.
  10. Enter $5 and press Add.
  11. Select Next and accept the validation warning of "entered amount not equal to expected amount".
  12. Press Enter/Next when back on the 'Select Tender' screen.
  13. Select NO for Foreign Currency and complete the till reconciliation.
  14. Check the 'Totals' section in the Till Summary report.   Note that the Over/Short Amount in Totals is shown as 0.00, which is wrong. It should show the exact Over/Short amount based on the entries entered during reconciliation.
Totals

In        65.68
Out        0.00
Net       65.68
Counted   65.68

Over/Short 0.00



Cause

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