"Internal Server Error" Occurs Randomly While Creating Allocations (Doc ID 1308819.1)

Last updated on JUNE 14, 2016

Applies to:

Oracle Retail Allocation - Version 13.0.2.0.3 and later
Information in this document applies to any platform.

Symptoms

While creating allocation, an "Internal server error" message is displayed with no predictable frequency.
The application log file shows the following error message:

com.retek.platform.exception.RetekNetworkException: Server connection failed and retries were not successful


Steps to recreate

1. Login.
2. Create an allocation.
3. Calculate.
4. Open allocation.
5. Repeat these steps few times.
6. After a while, the "Internal server error" message occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms