Cancelled Suspended Transaction During Store Close Still Shows In The Central Office(CO) With A Status Of "Suspended"
(Doc ID 1309023.1)
Last updated on MARCH 18, 2019
Applies to:Oracle Retail Point-of-Service - Version 18.104.22.168 and later
Information in this document applies to any platform.
Cancelled suspended transaction during store close still shows in the Central Office(CO) with a status of "Suspended".
Steps To Reproduce:
- Ring a sale in Point Of Service(POS). During the sale, choose Transactions (F5) > More F9 > Suspend (F2) to suspend the transaction. Keep the suspended sale receipt to reference it later.
- On the register close the active tills.
- Reconcile the active tills from the register and all other registers in the store then close each register.
- Begin the End Of Date (EOD) procedure in BackOffice and notice the prompt about viewing the Suspended Transaction Report. Select No to proceed without viewing it.
- System prompts to cancel all suspended transactions. Select Yes to cancel the transactions and the EOD procedure will continue.
- Complete the EOD in BackOffice so that the store is closed.
- Log in to CentralOffice and go to the TransactionTracker tool.
- Search for the transactions from your lab store number using the receipt you were presented with from your suspended transaction at the beginning of this sequence.
- Note that the transaction appears in the list and, when you click on the transaction number to see the details, the status will show as "Suspended".
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