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Error When Refreshing OSM Worklist By Using Order_id Info - Failed to retrieve parameter[ORDER_ID] during request processing status update (Doc ID 1309470.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 and later
Information in this document applies to any platform.


When refreshing a specific order of the worklist (OSM WebClient) using the ORDER_ID box, the OSM Webclient works fine, but an error is generated in the nohup.out file. The problem appears when refreshing any kind of order (so, it is not related to a specific workspace)

Using Internet Explorer 7.0 to access OSM WebClient.
Linux x86-64 server.
OSM7.0 installation // Weblogic 10.3

Nohup.out file error:

<30-Mar-2010 8:12:01,358 PDT PM> <WARN> <security.HandlerFactory> <ExecuteThread: '13' for queue: 'oms.web'> <Failed to retrieve parameter[ORDER_ID] during request processing status update>
com.mslv.oms.request.BadParameterException: Parameter: ORDER_ID is not of type: java.lang.Long
at com.mslv.oms.request.BaseRequest.a(Unknown Source)
at com.mslv.oms.request.BaseRequest.getParameterAsLong(Unknown Source)
at Source)
at Source)
at oracle.communications.ordermanagement.cluster.c.a(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
at com.mslv.oms.jsp.processor.WorklistProcessor.d(Unknown Source)
at com.mslv.oms.jsp.processor.WorklistProcessor.processRequest(Unknown Source)
at com.mslv.oms.jsp.controller.RequestController.a(Unknown Source)
at com.mslv.oms.jsp.controller.RequestController.processRequest(Unknown Source)
at com.mslv.oms.jsp.controller.MainServlet.a(Unknown Source)
at com.mslv.oms.jsp.controller.MainServlet.doProcess(Unknown Source)
at com.mslv.oms.jsp.controller.MainServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(
at javax.servlet.http.HttpServle




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