CCB Dashboard Experiences 404 Error When Clicking To Do Message Hyperlinks (Doc ID 1309558.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 to 2.2.0 - Release: 2.2 to 2.2
Information in this document applies to any platform.

Symptoms

Error message "Error 404-Not Found" is encountered in the CCB Dashboard when clicking the Message link from the To Do Search page. The page and dashboard displays correctly after drilling into the To Do.

Cause

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