Pin_collect Batch Failure When Record Changes Pay_type (Doc ID 1310550.1)

Last updated on FEBRUARY 24, 2021

Applies to:

Symptoms

pin_collect failed when record changes pay_type.

1. pin_collect was run, but the batch failed due to NO_MEM error. 1000 records got checkpoind 999.
2. NO_MEM issue is fixed.
3. During this time period, one account in the failed batch had payment type changed from Credit Card to Inoivce.
4. Called Paymentech and confirmed the batch was not processed. Need to resubmit the batch.
5. Deleted checkpoint for the one invoice account.
6. Resubmitted the failed batch with 999 records (pin_recover -resubmit batch_id -pay_type 10003). This failed to reach Paymentech (due to record number mismatch).
7. Recovered the deleted checkpoint, resubmitted the failed batch with 1000 records.
8. Somehow the resubmit didn't work. Had to run pin_recover -rfr to recover the batch
9. Finally ran pin_clean to clean the invoice checkpoint.

As this is on Production, these operations delays payment collections. Expect resubmit works after deleting the invoice checkpoints (Step 6).

Changes

Cause

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