CM And DM Going Down Frequently - Signal 11 From OP_RATE_TAX_CALC (Doc ID 1311047.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Dec-2012***
***Checked for relevance on 04-JULY-2014***

Symptoms

In a Production Server with Diameter and AAA configured, a core is coming from CM processes, during tax calculation. CM and DM are hanging after that.

The following stack trace is reported in the cm.pinlog:

Received Signal 11
(0) 0x60000000cb82ecd0 printExceptionReport + 0x240 at unix_exception.c:109 [/brmpdc/opt/portal/7.3.1/lib/libBAS.so]
(1) 0x60000000cb8f0040 sigsegv_handler + 0x40 at ../cm_main.c:132 [/brmpdc/opt/portal/7.3.1/lib/libcm_main.so]
(2) 0xe000000120757420 ---- Signal 11 (SIGSEGV) delivered ----
(3) 0x60000000d17aaa70 cm_pre_pcm_op + 0xcf0 at ../cm_utils.c:1606 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(4) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(5) 0x60000000d17de8c0 pcm_op + 0x40 at ../pcm/pcm.c:322 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(6) 0x60000000d2c62d80 op_rate_tax_calc + 0x15a0 at fm_rate_tax_calc.c:251 [/brmpdc/opt/portal/7.3.1/lib/fm_rate.so]
(7) 0x60000000d17aa970 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(8) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(9) 0x60000000d17de8c0 pcm_op + 0x40 at ../pcm/pcm.c:322 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(10) 0x60000000d2c69a60 fm_rate_do_tax_calc + 0x220 at fm_rate_tax_event.c:934 [/brmpdc/opt/portal/7.3.1/lib/fm_rate.so]
(11) 0x60000000d2c661b0 fm_rate_tax_event + 0xf50 at fm_rate_tax_event.c:447 [/brmpdc/opt/portal/7.3.1/lib/fm_rate.so]
(12) 0x60000000d2c65160 op_rate_tax_event + 0x240 at fm_rate_tax_event.c:100 [/brmpdc/opt/portal/7.3.1/lib/fm_rate.so]
(13) 0x60000000d17aa970 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(14) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(15) 0x60000000d17de8c0 pcm_op + 0x40 at ../pcm/pcm.c:322 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(16) 0x60000000d3199ad0 fm_bill_tax_rated_event + 0xa30 at fm_bill_tax_event.c:238 [/brmpdc/opt/portal/7.3.1/lib/fm_bill.so]
(17) 0x60000000d3198160 op_bill_tax_event + 0x2a0 at fm_bill_tax_event.c:105 [/brmpdc/opt/portal/7.3.1/lib/fm_bill.so]
(18) 0x60000000d17aa970 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(19) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(20) 0x60000000d2594160 fm_act_tax_event + 0x580 at fm_act_usage.c:1549 [/brmpdc/opt/portal/7.3.1/lib/fm_act.so]
(21) 0x60000000d2595340 fm_act_rate_discount_and_tax + 0xc10 at fm_act_usage.c:2296 [/brmpdc/opt/portal/7.3.1/lib/fm_act.so]
(22) 0x60000000d25907f0 op_act_usage + 0x1070 at fm_act_usage.c:488 [/brmpdc/opt/portal/7.3.1/lib/fm_act.so]
(23) 0x60000000d17aa970 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(24) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(25) 0x60000000d17de8c0 pcm_op + 0x40 at ../pcm/pcm.c:322 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(26) 0x60000000d425f470 fm_reserve_extend_pre_rate + 0x1330 at fm_reserve_extend.c:858 [/brmpdc/opt/portal/7.3.1/lib/fm_reserve.so]
(27) 0x60000000d425d7f0 op_reserve_extend + 0xef0 at fm_reserve_extend.c:353 [/brmpdc/opt/portal/7.3.1/lib/fm_reserve.so]
(28) 0x60000000d17aa970 cm_pre_pcm_op + 0xbf0 at ../cm_utils.c:1520 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
(29) 0x60000000d17dede0 pcm_op_ex + 0x430 at ../pcm/pcm.c:492 [/brmpdc/opt/portal/7.3.1/lib/libcmpin.so]
[...]


In dm_oracle.pinlog, the following log is coming:

W Sun Nov 21 16:09:53 2010 machine02 dm:4666 dm_if_oracle.c(115):5541 1:machine02:dm:4635:1:0:1290320359:0
WARNING DMbe dm_if_terminate: open trans 2
W Sun Nov 21 16:12:14 2010 machine02 dm:4665 dm_if_oracle.c(115):5541 1:machine02:dm:4635:1:0:1290320359:0
WARNING DMbe dm_if_ter

 

Cause

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