iFS Server Not Working After Enabling SSO NTLM (Doc ID 1311260.1)

Last updated on JANUARY 16, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to to access the file manager after enabling NTLM SSO on the web proxy (IIS6 on WIndows 2003 Server), the following error occurs.

ERROR
-----------------------
AxisFault
faultCode: {http://xml.apache.org/axis/}HTTP
faultSubcode:
faultString: (401)Unauthorized
faultActor:
faultNode:
faultDetail:
{}:return code: 401
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>You are not authorized to view this page</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=Windows-1252">
<STYLE type="text/css">
BODY { font: 8pt/12pt verdana }
H1 { font: 13pt/15pt verdana }
H2 { font: 8pt/12pt verdana }
A:link { color: red }
A:visited { color: maroon }
</STYLE>
</HEAD><BODY><TABLE width=500 border=0 cellspacing=10><TR><TD>

<h1>You are not authorized to view this page</h1>
You do not have permission to view this directory or page using the credentials that you supplied because your Web browser is sending a WWW-Authenticate header field that the Web server is not configured to accept.
<hr>
<p>Please try the following:</p>
<ul>
<li>Contact the Web site administrator if you believe you should be able to view this directory or page.</li>
<li>Click the Refresh button to try again with different credentials.</li>
</ul>
<h2>HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS)</h2>
<hr>
<p>Technical Information (for support personnel)</p>
<ul>
<li>Go to Microsoft Product Support Services and perform a title search for the words <b>HTTP</b> and <b>401</b>.</li>
<li>Open <b>IIS Help</b>, which is accessible in IIS Manager (inetmgr),
and search for topics titled <b>About Security</b>, <b>Authentication</b>, and <b>About Custom Error Messages</b>.</li>
</ul>

</TD></TR></TABLE></BODY></HTML>

{http://xml.apache.org/axis/}HttpErrorCode:401

(401)Unauthorized
at org.apache.axis.transport.http.HTTPSender.readFromSocket(HTTPSender.java:834)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:168)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2803)
at org.apache.axis.client.Call.invoke(Call.java:2786)
at org.apache.axis.client.Call.invoke(Call.java:2462)
at org.apache.axis.client.Call.invoke(Call.java:2385)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.agile.webfs.components.fileserver.client.FileServerSoapBindingStub.ping(FileServerSoapBindingStub.java:476)
at com.agile.webfs.admin.FileManager.checkFileManagerConnection(FileManager.java:185)
at com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:120)
at com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:91)
at com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:83)
at com.agile.webfs.admin.FileManager.doGet(FileManager.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at com.agile.admin.security.catalina.AgileCatalinaSSO.invoke(AgileCatalinaSSO.java:96)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:595)

 

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Cause

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