Customer Contact Class Drop-down List Not Populated When Attempting To Add A Customer Contact (Doc ID 1311446.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.3.1 to 2.3.1 - Release: 2.3 to 2.3
Information in this document applies to any platform.

Symptoms

When attempting to add a Customer Contact - the Contact Class drop-down field is empty even though there are Contact Classes defined on the table/Admin Menu.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms