Cannot Create a New ACS Customer Due To "ORA-28575: unable to open RPC connection to external procedure agent" (Doc ID 1311546.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.
Currency check 27/03/2015

Symptoms

The following error message is displayed as a new ACS Customer is created

ORA-28575: unable to open RPC connection to external procedure agent


The complete set of errors displayed is as follows:

ORA-28575: unable to open RPC connection to external procedure agent
ORA-06512: at "CCS_ADMIN.CCS_TOOLS", line 2867
ORA-06512: at "CCS_ADMIN.CCS_TOOLS", line 2885
ORA-06512: at "CCS_ADMIN.CCS_ACS_RES_LIM_MT3", line 149
ORA-04088: error during execution of trigger 'CCS_ADMIN.CCS_ACS_RES_LIM_MT3'
ORA-06512: at "CCS_ADMIN.CCS_ACS_RES_LIM_MT2", line 2
ORA-04088: error during execution of trigger 'CCS_ADMIN.CCS_ACS_RES_LIM_MT2'


A screenshot of this situation as example

Cause

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