Cannot Create a New ACS Customer Due To "ORA-28575: unable to open RPC connection to external procedure agent"
Last updated on FEBRUARY 14, 2018
Applies to:Oracle Communications Network Charging and Control - Version 3.1.0 and later
Information in this document applies to any platform.
Currency check 27/03/2015
The following error message is displayed as a new ACS Customer is created
The complete set of errors displayed is as follows:
ORA-06512: at "CCS_ADMIN.CCS_TOOLS", line 2867
ORA-06512: at "CCS_ADMIN.CCS_TOOLS", line 2885
ORA-06512: at "CCS_ADMIN.CCS_ACS_RES_LIM_MT3", line 149
ORA-04088: error during execution of trigger 'CCS_ADMIN.CCS_ACS_RES_LIM_MT3'
ORA-06512: at "CCS_ADMIN.CCS_ACS_RES_LIM_MT2", line 2
ORA-04088: error during execution of trigger 'CCS_ADMIN.CCS_ACS_RES_LIM_MT2'
A screenshot of this situation as example
- If the CCS Software was recently Upgraded, especially to CCS 3.1.6.
- If the Oracle EXTERNAL_PROCEDURE_LISTENER listener was stopped or stopped working.
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