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'Unknown Error Happened' Error Appears When Opening HTML CRFs. (Doc ID 1312389.1)

Last updated on NOVEMBER 17, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 to 4.5.3 - Release: 4.5 to 4.5
Information in this document applies to any platform.


The following error appears when opening HTML CRFs :

Unknown error happened. Please contact system administrator. [Log Code: xxx]


The following error appears in the Windows 'Event Viewer' indicating an Apache crash :

Application error
Faulting application Apache.exe, version, faulting module
apachemoduleoc4j.dll, version, fault address 0x0000419b

The RDC Onsite web server needs to be restarted to clear the issue.


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