'Unknown Error Happened' Error Appears When Opening HTML CRFs. (Doc ID 1312389.1)

Last updated on NOVEMBER 17, 2011

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.3 to 4.5.3 - Release: 4.5 to 4.5
Information in this document applies to any platform.

Goal

i.
The following error appears when opening HTML CRFs :

Error
Unknown error happened. Please contact system administrator. [Log Code: xxx]

null


ii.
The following error appears in the Windows 'Event Viewer' indicating an Apache crash :

Application error
Faulting application Apache.exe, version 0.0.0.0, faulting module
apachemoduleoc4j.dll, version 0.0.0.0, fault address 0x0000419b


iii.
The RDC Onsite web server needs to be restarted to clear the issue.

Solution

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