Customer Name is Renamed and Again Collected into Demantra Running Shipment & Booking History Collections, a Duplicate row is Created for the Same Customer. (Doc ID 1312493.1)

Last updated on JUNE 07, 2021

Applies to:

Symptoms

Every time there is an EBS, or LEGACY, Change in the name of the customer and run Shipment & Booking history collections , Duplicate Customers are getting created in Demantra.

STEPS
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1) Run Shipment & Booking History Collections to collect data into Demantra.

2) Modify the name of one of the customer, for which data has been collected into Demantra, in EBS.

3) Run Shipment & Booking History Collections to collect data into Demantra again.

A new Customer entry gets created in Demantra, resulting in Duplicate Customer.

Cause

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