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Customer Name is Renamed and Again Collected into Demantra Running Shipment & Booking History Collections, a Duplicate row is Created for the Same Customer. (Doc ID 1312493.1)

Last updated on FEBRUARY 21, 2018

Applies to:

Oracle Demantra Demand Management - Version 7.2.0.3 and later
Information in this document applies to any platform.

Symptoms

Every time there is an EBS, or LEGACY, Change in the name of the customer and run Shipment & Booking history collections , Duplicate Customers are getting created in Demantra.

STEPS
--------
1) Run Shipment & Booking History Collections to collect data into Demantra.

2) Modify the name of one of the customer, for which data has been collected into Demantra, in EBS.

3) Run Shipment & Booking History Collections to collect data into Demantra again.

A new Customer entry gets created in Demantra, resulting in Duplicate Customer.

Cause

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