Cannot Install Jumbo (Rollup) Patch 9864771

(Doc ID 1313896.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


When trying to install the Jumbo patch 9864771 on HP-UX Risc (version BRM 7.3.1) in Development Environment,I received an error.

1). Executed
/infranet/pin2/7.3/ThirdParty> ./
The variables load correctly as show:

+ PORTAL_JRE=/infranet/pin/7.3/ThirdParty/jre/1.5.0
+ PERL5LIB=/infranet/pin/7.3/ThirdParty/perl:/infranet/pin/7.3/ThirdParty/perl/5.8.0/lib:/infranet/pin/7.3/ThirdParty/perl/5.8.0/bin:/infranet/pin/7.3/ThirdParty/tools/PerlLib:/infranet/pin/7.3/ThirdParty/tools/SupportInformer
+ PORTAL_PERL=/infranet/pin/7.3/ThirdParty/perl/5.8.0
+ export PORTAL_PERL
+ export PERL5LIB
+ export PORTAL_JRE

2). Run "7.3.1_Patch_9864771_Portal_Base_hpux_32_opt.bin -console", but got error complaining Third Party package is not installed.

/infranet/pin2/7.3/patch_9864771> 7.3.1_Patch_9864771_Portal_Base_hpux_32_opt.bin -console
InstallShield Wizard

Initializing InstallShield Wizard...

Searching for Java(tm) Virtual Machine...
Welcome to the installation wizard for
7.3.1_Patch Portal_Base Patch Installer

This wizard will install 7.3.1_Patch Portal_Base Patch Installer on your
To continue, choose Next.

7.3.1_Patch Portal_Base Patch Installer
Oracle Corporation

Press 1 for Next, 3 to Cancel or 4 to Redisplay [1]

Please read the information below.

Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]

Error - Prerequisite product not found.

The installation cannot continue because the Third Party Package for Portal is
not installed.

Please install the 7.3.1_Patch Third Party package for Portal before
installation of this product.


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