Incorrect Disconnect Refund Amount For Recurring Charges With Multiple Discounts (Doc ID 1314469.1)

Last updated on NOVEMBER 14, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 14-Nov-2012***

Symptoms

1.For accounts that have recurring charges (RC) with multiple discounts, when the RC is purchased, the discount will be applied up to the amount of RC only, i.e. scenario of over discounting will NOT occur.
2.However, when the RC is terminated and refunded with a prorated amount, the prorated discount refund is incorrect, i.e. prorated discount refund is more than the prorated RC refund.

Cause

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