SIM Fails to Authorize if the LDAP Directory Structure is Different Than Base Directory Structure Setup (Doc ID 1315656.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.0 and later
Information in this document applies to any platform.
Checked for relevance May-2013

Symptoms

If the Lightweight Directory Access Protocol (LDAP) directory structure of an organization is different than the base Store Inventory Management (SIM) LDAP structure, then SIM fails to authorize against LDAP.

Steps to Reproduce:

1) Create/use an LDAP structure not similar to the base SIM LDAP structure (e.g., Users => IT Department => Test Accounts => user1).  The user should be setup in such a way that all the mandatory attributes for SIM user are established.
2) Try logging into SIM either through single sign on or directly.
3) The user cannot log in and receives the error "Login Failed: Username and/or password is incorrect, or user is unauthorized."

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms