Issues With OCA Client "Memory Usuage Problems". (Doc ID 1315674.1)

Last updated on JUNE 03, 2011

Applies to:

Oracle Communications ASAP - Version: 5.2.4 to 7.0.2 - Release: 5.2 to 7.0.0
Information in this document applies to any platform.

Symptoms



Customer is facing the following memory issue with the OCA web client.

1) Login to OCA web client
2) Check the memory usage of the iexplorer process for the OCA client.
3) Open a WO query window
4) Close the WO query window of 3) (do nothing)
5) Check the memory usage of the iexplorer process for the OCA client.
6) Repeat 3),4),5)

Memory usage of the Internet Explorer was increasing indefinitely, which was causing applications to freeze and restart was needed.

The JRE is 1.5.0.

Cause

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