Cannot Open Files from UCM, Error: "Failed to connect please verify the configuration for UCM connection"

(Doc ID 1317116.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle AutoVue VueLink Integration - Version 20.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 06-05-2013***

Symptoms

Using two physical machines with Universal Content Management (UCM) and VueLink installed on both of them and the two machines are virtually clustered. Both IP address of the virtual cluster node is '10.xx.xx.50'  like this:



When a user is trying to view a file in AutoVue from UCM the following error occurs:



The VueLink for UCM log shows the following error message:

2011-04-21 14:22:30,818 FATAL [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' [?:?] - Failed to connect, verify adapterconfig.xml on vuelink and config.cfg on the UCM
com.stellent.cis.client.command.CommandException: Unable to load localization. Permission denied. Address '10.xx.xx.50' is not an allowable remote socket address.
......

Caused by: com.stellent.cis.server.api.scs.request.SCSRequestException: Unable to load localization. Permission denied. Address '10.xx.xx.50' is not an allowable remote socket address.

Cause

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