Cannot Open Files from UCM, Error: "Failed to connect please verify the configuration for UCM connection"
Last updated on APRIL 29, 2016
Applies to:Oracle AutoVue VueLink Integration - Version 20.0.0 and later
Information in this document applies to any platform.
***Checked for relevance on 06-05-2013***
Using two physical machines with Universal Content Management (UCM) and VueLink installed on both of them and the two machines are virtually clustered. Both IP address of the virtual cluster node is '10.xx.xx.50' like this:
When a user is trying to view a file in AutoVue from UCM the following error occurs:
The VueLink for UCM log shows the following error message:
2011-04-21 14:22:30,818 FATAL [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' [?:?] - Failed to connect, verify adapterconfig.xml on vuelink and config.cfg on the UCM
com.stellent.cis.client.command.CommandException: Unable to load localization. Permission denied. Address '10.xx.xx.50' is not an allowable remote socket address.
Caused by: com.stellent.cis.server.api.scs.request.SCSRequestException: Unable to load localization. Permission denied. Address '10.xx.xx.50' is not an allowable remote socket address.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms