ccsCDRLoader ERROR: CCS RuntimeError: Failed to Retrieve ACS Customer ID for BE Account ID (Doc ID 1319517.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Communications Network Charging and Control - Version: 4.3.0 and later   [Release: 4.3 and later ]
Information in this document applies to any platform.

Symptoms

The following error appears in ccsCDRLoader logs:


Apr 21 11:06:24.235537 ccsCDRLoader(19930) ERROR: CCS RuntimeError: Failed to retrieve ACS customer ID for BE account ID 386990 sqlcode 1403


Which might also be followed by, if you are using the ccsAcctHistPlugin:


Apr 21 11:06:24.236167 ccsCDRLoader(19930) WARNING: ccsAcctHistPlugin: ACS Customer -1 not configured in CCS.ccsCDRLoader.AcctHistPlugin.acsCustomerIdData

Cause

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