How A Case Can Be Processed When The System Prevents A To Do Creation By The Plugin Script? (Doc ID 1319645.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Framework - Version: 2.1.0 and later   [Release: 2.1 and later ]
Oracle Utilities Customer Care and Billing - Version: 2.1.0 and later    [Release: 2.1 and later]
Information in this document applies to any platform.

Goal

Whenever a message is excluded in To Do Type, if a process attempts to create a To Do with that specific message, the system will not allow to create it.

If the To Do is created by a CM (script) algorithm that was plugged in the PROC status of a Case, the To Do is not created, as the system prevents it, and the Case is stopped from transitioning.

It there a solution so the system only stops the To Do creation but allows the Case transition when the Processed button is pressed?

Solution

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