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How A Case Can Be Processed When The System Prevents A To Do Creation By The Plugin Script? (Doc ID 1319645.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Utilities Framework - Version 2.1.0 and later
Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Information in this document applies to any platform.


Whenever a message is excluded in To Do Type, if a process attempts to create a To Do with that specific message, the system will not allow to create it.

If the To Do is created by a CM (script) algorithm that was plugged in the PROC status of a Case, the To Do is not created, as the system prevents it, and the Case is stopped from transitioning.

It there a solution so the system only stops the To Do creation but allows the Case transition when the Processed button is pressed?


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