Troubleinfo Not Showing Phone Number For Caller Even Though CES_CUSTOMERS Has Phone Number Data

(Doc ID 1320010.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Oracle Utilities Network Management System - Version to 1.10.0 [Release 1.7 to 1.10]
Oracle Network Management for Utilities - DMS - Version to 1.10.0 [Release 1.7 to 1.10]
Information in this document applies to any platform.


In the Trouble Info Caller View, the Phone number field is not always populated. The Customer View always has a phone number for each customer. Why is there a difference?


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