Troubleinfo Not Showing Phone Number For Caller Even Though CES_CUSTOMERS Has Phone Number Data
(Doc ID 1320010.1)
Last updated on FEBRUARY 22, 2016
Applies to:Oracle Utilities Network Management System - Version 220.127.116.11 to 1.10.0 [Release 1.7 to 1.10]
Oracle Network Management for Utilities - DMS - Version 18.104.22.168 to 1.10.0 [Release 1.7 to 1.10]
Information in this document applies to any platform.
In the Trouble Info Caller View, the Phone number field is not always populated. The Customer View always has a phone number for each customer. Why is there a difference?
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