My Oracle Support Banner

Submitting An Order Failed Due to a Database Error (Doc ID 1320746.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Communications ASAP - Version 5.2.4 and later
Information in this document applies to any platform.

Symptoms

When submitting a Work Order to the  JSRP, the WO failed with following error: 

<06-Oct-2009 12:37:01,490 GMT PM> <ERROR> <activation.JVTActivationBean>
<[ACTIVE] Exec
uteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'>
<Encountered excepti
on: Failed to submit work order <WO_ID>, due to a database error>


We set the following configurations in the ejb-jar.xml in srp.jar:

 

By default, they are 'false'.

WORKAROUND
===========
set INCLUDE_SERVICE_ACTION_DETAIL and USE_ORIGINAL_INSTANCE_NUMBER to false

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.