Allocate Button Greyed out on Customer Center for Adjustments and Payments
(Doc ID 1320847.1)
Last updated on FEBRUARY 01, 2022
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 to 126.96.36.199.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
The allocate button is greyed out on Customer Center for adjustments and payments and there seems no way to allocate the respective balances.
Consider this scenario:
1. Create account with invoice payment type, with open item accounting type, with $50 purchase fee
2. Bill Now to generate the invoice
3. Create a 100% Event Adjustment (credit adjustment) on the purchase fee
4. Create Item Adjustment ($25 debit adjustment) through Customer Center
Even after applying a payment by calling PCM_OP_PYMT_COLLECT opcode, allocate button is still greyed out.
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In this Document
|Questions and Answers|
|Why the allocate button is greyed out in such scenario?|