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Allocate Button Greyed out on Customer Center for Adjustments and Payments (Doc ID 1320847.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
Checked for relevance on 1-Dec-2017.

Purpose

The allocate button is greyed out on Customer Center for adjustments and payments and there seems no way to allocate the respective balances.

Consider this scenario:
1. Create account with invoice payment type, with open item accounting type, with $50 purchase fee
2. Bill Now to generate the invoice
3. Create a 100% Event Adjustment (credit adjustment) on the purchase fee
4. Create Item Adjustment ($25 debit adjustment) through Customer Center

Even after applying a payment by calling PCM_OP_PYMT_COLLECT opcode, allocate button is still greyed out.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Why the allocate button is greyed out in such scenario?

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