Allocate Button Greyed out on Customer Center for Adjustments and Payments
(Doc ID 1320847.1)
Last updated on AUGUST 08, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]Information in this document applies to any platform.
Purpose
The allocate button is greyed out on Customer Center for adjustments and payments and there seems no way to allocate the respective balances.
Consider this scenario:
1. Create account with invoice payment type, with open item accounting type, with $50 purchase fee
2. Bill Now to generate the invoice
3. Create a 100% Event Adjustment (credit adjustment) on the purchase fee
4. Create Item Adjustment ($25 debit adjustment) through Customer Center
Even after applying a payment by calling PCM_OP_PYMT_COLLECT opcode, allocate button is still greyed out.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| Why the allocate button is greyed out in such scenario? |