My Oracle Support Banner

Allocate Button Greyed out on Customer Center for Adjustments and Payments (Doc ID 1320847.1)

Last updated on AUGUST 08, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.


The allocate button is greyed out on Customer Center for adjustments and payments and there seems no way to allocate the respective balances.

Consider this scenario:
1. Create account with invoice payment type, with open item accounting type, with $50 purchase fee
2. Bill Now to generate the invoice
3. Create a 100% Event Adjustment (credit adjustment) on the purchase fee
4. Create Item Adjustment ($25 debit adjustment) through Customer Center

Even after applying a payment by calling PCM_OP_PYMT_COLLECT opcode, allocate button is still greyed out.

Questions and Answers

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Questions and Answers
 Why the allocate button is greyed out in such scenario?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.