My Oracle Support Banner

Pricing And Availability Form Giving Error ONT_INLINE_CUSTOMER ( TEXT=ATP Processing error ) (Doc ID 1322489.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Global Order Promising - Version 12.1.1 and later
Information in this document applies to any platform.


When attempting to query price and availability on the Price & Availability form, and clicking on Item Availability tab, and going back to summary tab the following error occurs.


They are facing the same error "ONT_INLINECUSTOMER (TEXT = ATP Processing error)" while trying to quote for more items. They have to close the pricing and availability screen and open it to continue.

1. Order Management Super User > Pricing and Availability form
2. Select any item and click on pricing and availability button.
3. Go to item availability tab.
4. Click on pricing and availability button again.
5. Go to summary tab to see the error.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.