Pricing And Availability Form Giving Error ONT_INLINE_CUSTOMER ( TEXT=ATP Processing error ) (Doc ID 1322489.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Global Order Promising - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to query price and availability on the Price & Availability form, and clicking on Item Availability tab, and going back to summary tab the following error occurs.

ONT_INLINE_CUSTOMER (TEXT=ATP Processing error)


They are facing the same error "ONT_INLINECUSTOMER (TEXT = ATP Processing error)" while trying to quote for more items. They have to close the pricing and availability screen and open it to continue.

STEPS:
1. Order Management Super User > Pricing and Availability form
2. Select any item and click on pricing and availability button.
3. Go to item availability tab.
4. Click on pricing and availability button again.
5. Go to summary tab to see the error.

Cause

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