The Algorithm NMFM-VALFMT Rejects SPACE (" ") As Separator For The LAST,FIRST Names In CCB (Doc ID 1323393.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later   [Release: 2.2 and later ]
Oracle Utilities Customer Care and Billing - Version: 2.2.0 and later    [Release: 2.2 and later]
Information in this document applies to any platform.

Goal

When attempting to specify a SPACE (" ") as a separator for the LAST,FIRST Algorithm (Algorithm Type: NMFM-VALFMT) the system does not allow this to be stored - there is no error message, the system simply stores no character at all.

EXPECTED BEHAVIOR
-----------------------
It is expected that the system will allow a SPACE (" ") to be stored as a separator for the LAST,FIRST Algorithm (Algorithm Type: NMFM-VALFMT).

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Admin Menu -> A -> Algorithm and load Algorithm 'LAST,FIRST' (Algorithm Type: NMFM-VALFMT)
2. Under the Parameter section, specify the following:
> Use name separator character : Y
> Name separator character : <SPACE>
3. Observe that the system will not store the SPACE - the field is saved with no character at all.

BUSINESS IMPACT
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Consumer names which are going to WAM are getting truncated, Reports generated from WAM will have incorrect customer name and thereby leading to critical production defects.

Solution

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