Convergence : "Invalid Compact WMAP Response" Error and Unable to View Message (Doc ID 1323773.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Communications Messaging Server - Version 7.0.0 to 7.0.4 [Release 7.0.0]
Oracle Communications Convergence - Version 1.0 and later
Information in this document applies to any platform.

Symptoms

When using Convergence to read messages, some messages / emails could not be displayed. A pop-up error dialog was displayed with the error dependent on the version of Convergence...

The problem occurred with the Microsoft Internet Explorer browser (version 7 and 8), but did not occur with Mozilla Firefox and Safari which were able to display the messages.

Cause

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