Authentication Failed When Trying to Login to Webmail
(Doc ID 1323992.1)
Last updated on JULY 20, 2023
Applies to:
Oracle Communications Messaging Server - Version 6.3 and laterOracle Communications Convergence - Version 1.0 and later
Communications Express for Oracle Communications - Version 6.1 and later
Information in this document applies to any platform.
Symptoms
Convergence Reports "The Mail Service Is Not Available. Please Try Again Later." or "Authentication Failed" (Doc ID 2049696.1)
Users cannot login to Webmail. They get "Authentication Failed".
The http log file shows:
IMAP, POP, and SMTP continue to work normally.
Changes
You may not be aware of any changes, but it is likely that the "proxyauth" user or "store.admin" user has had a password change. If your Directory Server has "password expiration" configured, then many administrative passwords may expire, causing such issues.
In this particular case, the "admin" user's password had been truncated accidentally (human error), causing webmail (Either of the webmail packages that function using the proxyauth mechanism) to be unable to authenticate properly.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |