My Oracle Support Banner

Authentication Failed When Trying to Login to Webmail (Doc ID 1323992.1)

Last updated on JANUARY 19, 2021

Applies to:

Oracle Communications Messaging Server - Version 6.3 and later
Oracle Communications Convergence - Version 1.0 and later
Communications Express for Oracle Communications - Version 6.1 and later
Information in this document applies to any platform.

Symptoms

Information in this Document has been consolidated and combined in:
Convergence Reports "The Mail Service Is Not Available. Please Try Again Later." or "Authentication Failed" (Doc ID 2049696.1)

Users cannot login to Webmail.  They get "Authentication Failed".

The http log file shows:

IMAP, POP, and SMTP continue to work normally.

Changes

You may not be aware of any changes, but it is likely that the "proxyauth" user or "store.admin" user has had a password change.  If your Directory Server has "password expiration" configured, then many administrative passwords may expire, causing such issues.

In this particular case, the "admin" user's password had been truncated accidentally (human error), causing webmail (Either of the webmail packages that function using the proxyauth mechanism) to be unable to authenticate properly.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.