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How to Resolve Orders Stuck In Rule Task Problem (Doc ID 1325189.1)

Last updated on JUNE 15, 2023

Applies to:

Oracle Communications Order and Service Management - Version 2.6.4 to [Release 2.6 to 7.4.1]
Information in this document applies to any platform.
Check relevance - March 31, 2015
Check relevance - August 31, 2016


Sometimes you may notice that OSM orders stay in rule task forever (or a long time) - normally orders should stay in rule tasks for very short period of time - this note will provide you a solution to solve this problem.

This note applies to a stuck Null Task.


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