How to Resolve Orders Stuck In Rule Task Problem
(Doc ID 1325189.1)
Last updated on JUNE 15, 2023
Applies to:Oracle Communications Order and Service Management - Version 2.6.4 to 220.127.116.11.0 [Release 2.6 to 7.4.1]
Information in this document applies to any platform.
Check relevance - March 31, 2015
Check relevance - August 31, 2016
Sometimes you may notice that OSM orders stay in rule task forever (or a long time) - normally orders should stay in rule tasks for very short period of time - this note will provide you a solution to solve this problem.
This note applies to a stuck Null Task.
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