How to Resolve Orders Stuck In Rule Task Problem

(Doc ID 1325189.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 to [Release 7.0.0 to 7.3.0]
Information in this document applies to any platform.
Check relevance - March 31, 2015
Check relevance - August 31, 2016


Sometimes you may notice that OSM orders stay in rule task forever (or a long time) - normally orders should stay in rule tasks for very short period of time - this note will provide you a solution to solve this problem.

This note applies to a stuck Null Task.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms