How to Resolve Orders Stuck In Rule Task Problem (Doc ID 1325189.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 to 7.3.1.0.0 [Release 7.0.0 to 7.3.1]
Information in this document applies to any platform.
Check relevance - March 31, 2015
Check relevance - August 31, 2016

Goal

Sometimes you may notice that OSM orders stay in rule task forever (or a long time) - normally orders should stay in rule tasks for very short period of time - this note will provide you a solution to solve this problem.

This note applies to a stuck Null Task.

Solution

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