User Account Getting Locked Frequently

(Doc ID 1325457.1)

Last updated on AUGUST 22, 2011

Applies to:

Oracle Clinical - Version: 4.5.3 and later   [Release: 4.5 and later ]
Information in this document applies to any platform.

Symptoms

ISSUE:
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OC user is being locked at the database. When the user tries to connect the error ORA-28000 is prompted.

BUSINESS IMPACT:
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This is affecting only one user, but it is quite disrupting, when this happens so frequently - both to the user and the administrators.

FACTS:
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* User database password has been changed.
* User has jobs scheduled in OC.

Cause

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