Receiving RS_SUBMITFAILED and Error retrieving Data Template For Reports Via Onsite 4.6 (Doc ID 1325622.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.6.0 and later   [Release: 4.6 and later ]
Information in this document applies to any platform.

Symptoms


You are attempting to run Graphic / Blank PDR after recently upgrading to 4.6


However, instead of running to completion the process aborts with the following information in the jlog file.


Generating Overflow Section for RDCI/ Blank Crf 279600011
java.lang.Exception: Error retrieving Data Template for Overflow



OCCURRENCE PATTERNS: always

Full details from jlog file:


Starting Graphic PDR...
reportId : 61699
studyName : XXX9090_06
reportMode : 1
prodMode : P
dateFormat : EUROPEAN
loc : \\XXXorclproddev\repout\7\opapps
tmpFolder : c:\opapps46\temp
logFileName : \\XXXorclproddev\repout\7\opapps\j61699.log
reportQueryId: 685
aud : 0
disc : 0
debug : true
orientation : P
Thu May 26 13:44:55 EDT 2011
Reading XML Publisher Template for RDCI 27960001 DCI 117701 Version 1
Thu May 26 13:44:55 EDT 2011
Getting data for RDCI 27960001 DCI 117701 Book 8501 Version 1 Role DM dateFormat EUROPEAN prodMode P
Getting data for RDCI Extended Fields61699 DCI 117701 Book 8501 Version 1 Role DM dateFormat EUROPEAN prodMode P
Thu May 26 13:44:56 EDT 2011
Generating PDF for RDCI / Blank Crf 27960001
Thu May 26 13:44:57 EDT 2011
Generating Overflow Section for RDCI/ Blank Crf 279600011
java.lang.Exception: Error retrieving Data Template for Overflow
at oracle.pharma.rdc.pdr.PatientDataReport.generateRTFPage(PatientDataReport.java:946)
at oracle.pharma.rdc.pdr.PatientDataReport.generate(PatientDataReport.java:709)
at oracle.pharma.rdc.pdr.PatientDataReport.generateFull(PatientDataReport.java:1088)
at oracle.pharma.rdc.pdr.PatientDataReport.startPdr(PatientDataReport.java:1831)
at oracle.reports.engine.EngineImpl.CRunReport(Native Method)
at oracle.reports.engine.EngineImpl.run(EngineImpl.java:441)
at oracle.reports.engine._EngineClassImplBase._invoke(_EngineClassImplBase.java:90)
at com.sun.corba.se.internal.corba.ServerDelegate.dispatch(ServerDelegate.java:355)
at com.sun.corba.se.internal.iiop.ORB.process(ORB.java:280)
at com.sun.corba.se.internal.iiop.RequestProcessor.process(RequestProcessor.java:81)
at com.sun.corba.se.internal.orbutil.ThreadPool$PooledThread.run(ThreadPool.java:106)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms