Balance Mismatch Between Sub Balances And Item Totals (Doc ID 1326165.1)

Last updated on MAY 17, 2013

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.1 and later
Information in this document applies to any platform.
*** Checked for relevance on 17-May-2013 ***

Symptoms

In a real-time rating setup, using AAA-Gateway and DM_Timos, end-user complaints were received that their balance (prepaid) was reducing even without performing any usage. Then by checking if there is any difference between the item_totals and the sub_balance (current_bal), found quite a few mismatches, while they should have been identical.

Scenario :

A sample scenario is; customer has a balance of -0.00087445 EURO and tried to top_up(voucher) for 1 EURO. Customer balance should have been -1.00087445, whereas the customer balances increases to -1.75 EURO.

Cause

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