The BeServer Process is Core Dumping Regularly On The VWS With SMS Version Under 3.1.2.9 (Doc ID 1326856.1)

Last updated on MARCH 27, 2015

Applies to:

Oracle Communications Network Charging and Control - Version: 2.4.0 and later   [Release: 2.4 and later ]
Oracle Communications Network Charging and Control - Version: 2.2.0 to 3.1.0   [Release: 2.2 to 3.1.0]
Information in this document applies to any platform.

Symptoms

The beServer process is core dumping regularly on both Voucher And Wallet Servers (VWS). When using the gdb tool against the core file, the following kind of backtrace will be observed :

#0 cmn::escher::MapImpl::isAnyDirty (pickle=0x2f0770, offset=212) at
/volB/saich/dev/SMS_Patch_3_1_2_4/COMMON/include/cmnIndentingOstream.hh:145
#1 0xfef87e3c in cmn::escher::MapImpl::isAnyDirty (pickle=0x0, offset=0) at
cmnEscherMapImpl.cc:1625

The backtrace is indeed mentioning a problem in the interpretation of an escher message.

ESCHER is the name given to the message format used by the VWS (Voucher and Wallet Server) for communication with other entities.


Another symptom is that as this process core dumps, upon core dumping, the different beClient processes on the Service Logic Controller and the Service Management System (PIBeClient) log an error message about a lost connection to the Voucher And Wallet Server (beServer in our case) :

Apr 9 15:55:06.616910 BeClient(20272) ERROR: Connection to BE 41:10.2.3.4-1500 has failed.

And reconnects a few after :

Apr 9 15:55:16.632202 BeClient(20272) NOTICE: Connection to BE 41:10.2.3.4-1500 is established.

This is due to the beServer core dumping.

The beServer is the process handling the requests (in the form of Escher messages) towards the VWS, and as it is core dumping it is not handling any requests anymore. After a few, it is restarted by the watchdog and starts handling requests again (see the notice message above).

Changes

None.

Cause

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