Execute the closeTicket CORBA API to close a cleared Trouble Ticket and receive java.lang.NullPointerException (Doc ID 1327655.1)

Last updated on MARCH 05, 2013

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 and later
Information in this document applies to any platform.
***Checked for relevance on 05-Mar-2013***

Symptoms

Execute closeTicket CORBA API method to close a cleared trouble ticket and receive the following error:

Field: [LMetaSolv.CORBA.WDI.WDIError; = Array (values following)
     [0] Field: code = 10119
     [0] Field: reason = The server encountered the following Exception: java.lang.NullPointerException

java.lang.NullPointerException
at com.mslv.core.api.internal.TMS.ticketMaint.maintainTicket.DMOQInformation.calculateDMOQFields(DMOQInformation.java:85)
at com.mslv.core.api.internal.TMS.ticketMaint.maintainTicket.CloseTicketValidateAndUpdate.CloseTicketUpdate(CloseTicketValidateAndUpdate.java:445)
at com.mslv.core.api.internal.TMS.ticketMaint.maintainTicket.CloseTicketValidateAndUpdate.process(CloseTicketValidateAndUpdate.java:227)
at com.mslv.core.api.external.TMS.ticketMaint.CloseTicketProcessLogic.closeTicket(CloseTicketProcessLogic.java:49)
at MetaSolv.WDITrouble.ticketMaint.maintainTicket.CloseTicketProcess.run(CloseTicketProcess.java:61)
at com.metasolv.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
at java.lang.Thread.run(Thread.java:534)


   

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms