Configure Balance Status Node to Play an Additional Announcement (Doc ID 1328512.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Communications Network Charging and Control - Version: 4.2.0 and later   [Release: 4.2 and later ]
Oracle Solaris on SPARC (64-bit)

Goal

We need to add a new balance announcement when calling IVR.
We want the customers to hear the General Cash announcement and the Promotional Cash announcement.
Currently we have General Cash announcement defined.
We are using the Balance Status node to play this announcement.
We cannot use the Cumulative Balance feature node as this node is being used to play the USSD.


Note:
The Balance Plan functionality would enable this customer to use the Cumulative Balance feature node for both USSD and IVR calls.
This functionality is introduced in CCS (v3.1.8.0).
Customers configured prior to this may use the following work around
  • USSD balance notifications are constructed using the Cumulative Balance feature node
  • IVR balance announcements are constructed using the Balance Status node.
This document is relevant to
  • Customers with configuration prior to CCS (v3.1.8.0).
  • Or customers who do not have access to the Balance Plan feature.

Solution

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