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MWM v2 Appointment Booking and Resource Availability Concepts (Doc ID 1330347.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.0 and later   [Release: 2.0 and later ]
Information in this document applies to any platform.

Goal



How does Mobile Workforce Management handle appointments once they have been sent from CCB to the Mobile Workforce Management application?

The following questions are common when considering that appointment booking process:

1. How is an appointment requested time window stored and preserved for the Field Activity for it to use when it is eventually interfaced to MWM from CC&B?
2. How does MWM avoid overbooking of appointments in the way CC&B does?
3. How is a request for appointment change communicated from CC&B to MWM and what is the impact of the previous appointment reservation?
4. Where can I find a document which addresses these questions and provides complete description of this functionality?


Solution

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