CCB, ETPM, BI, and RMB Error Exception in Thread When ApplyCM Starts Environment
(Doc ID 1331061.1)
Last updated on MAY 23, 2019
Applies to:Oracle Financial Services Revenue Management and Billing - Version DNU2.2.1 and later
Oracle Utilities Business Intelligence - Version DNU2.2.1 and later
Oracle Utilities SDK - Version 188.8.131.52 and later
Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Oracle Public Sector Revenue Management - Version 2.1.5 and later
Information in this document applies to any platform.
**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
BI - Oracle Utilities Business Intelligence
RMB - Oracle Insurance Revenue Management and Billing
CM - Customer Modification
After ApplyCM runs successfully, it starts CC&B, but not successfully. We can stop CC&B and then start it successfully. We see the following Error in the spl_service.log:
(cobol.host.ProcessLogger) Exception in thread "Remote JVM:4 Thread 1"
D:\spl\3rdPartySoftware\MicroFocus\Server5.1\Bin\CBLJVM_SUN.DLL: Can't load
IA 32-bit .dll on a AMD 64-bit platform
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