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CCB, ETPM, BI, and RMB Error Exception in Thread When ApplyCM Starts Environment (Doc ID 1331061.1)

Last updated on MARCH 23, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version DNU2.2.1 and later
Oracle Utilities Business Intelligence - Version DNU2.2.1 and later
Oracle Utilities SDK - Version 2.2.0.6 and later
Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Oracle Public Sector Revenue Management - Version 2.1.5 and later
Information in this document applies to any platform.

Goal

**Any examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing

ETM/ETPM - Oracle Enterprise Taxation and Policy Management

BI - Oracle Utilities Business Intelligence

RMB - Oracle Insurance Revenue Management and Billing

CM - Customer Modification

After ApplyCM runs successfully, it starts CC&B, but not successfully. We can stop CC&B and then start it successfully. We see the following Error in the spl_service.log:

- 2011-04-08 14:22:54,997 [JVM 4 ERROR logger] ERROR
(cobol.host.ProcessLogger) Exception in thread "Remote JVM:4 Thread 1"
java.lang.UnsatisfiedLinkError:
D:\spl\3rdPartySoftware\MicroFocus\Server5.1\Bin\CBLJVM_SUN.DLL: Can't load
IA 32-bit .dll on a AMD 64-bit platform

Solution

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