Error When Importing XML File Into AERS. ACK File Generates An Error 02 - Case not updated get lock failed

(Doc ID 1331393.1)

Last updated on JUNE 21, 2011

Applies to:

Adverse Event Reporting System - Version: 4.7 and later   [Release: 4 and later ]
Information in this document applies to any platform.


Trying to upload E2B file into AERS 4.7. Import routine starts then finishes with an ACK file.

The contents of this ACK file show the <errormessagecomment> update failed internal processing error. <reportacknowledgementcode>02

What does this error message mean?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms