CCB, ETPM, BI, and RMB Micro Focus Net Express 5.1 Install Fails On Windows Server 2008 R2

(Doc ID 1334092.1)

Last updated on NOVEMBER 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0 and later
Oracle Financial Services Revenue Management and Billing - Version DNU2.2.0 and later
Oracle Enterprise Taxation and Policy Management - Version 2.2.0 and later
Oracle Utilities Business Intelligence - Version 2.2.0 and later
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Goal

In the following example the customer is using TUGBU product CC&B.  This also applies to ETPM, BI, and RMB.

We are trying to install Micro Focus 5.1 on Windows Server 2008 R2 for a CC&B development environment and receive error message 2878 listing OS versions. Micro Focus documentation and CC&B documentation indicate Windows Server 2008 32-bit and 64-bit are compatible, but make no explicit mention of Server 2008 R2.

Solution

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