Undo Allocation Is Not Working From Payment Center

(Doc ID 1334313.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Linux x86-64

Symptoms

The issue is with Payment Center while doing undo allocation.

This has been reproduced by the following steps:
1. Post a cash payment via Payment Tool on a bill.
    Provide all the required data including the receipt number for the cash payment.
2. From Payment Center, do the undo allocation for the same payment.
3. Undo allocation happens successfully. But the receipt details (the fields in CASH_INFO array in this case) are missing for the payment when it goes to Payment Suspense account.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms