Customer Center Unable To Retrieve Bill Item's Details (Doc ID 1336018.1)

Last updated on SEPTEMBER 22, 2011

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.4.0.0.0 and later   [Release: 7.4.0 and later ]
Information in this document applies to any platform.

Symptoms

In a customer's production system the following issue was observed :

Scenario :

1) Create an account and rate usages on it
2) Bill the account
3) In Customer Center, display the charges of its bill, then click on the usage item to see the associated charge (event) details

Actual result : After taking few seconds of time, only a cycle tax event is displayed instead of the all the usage events.

Expected result
: Usage event details displayed, 1 per rated usage

Impact : Due to this issue, users ( CSRs ) cannot see usage in customer center which is used to display and analyze the usages.

Note : The issue was observed only for some accounts and not all accounts.

Cause

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