Not Able To Login To Demantra Business Modeler - "Can't connect to database DBMS is not supported in your installation." (Doc ID 1336304.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1 and later
Information in this document applies to any platform.
***Checked for relevance on 14-Nov-2016***

Symptoms



On : 7.3.1 version, BusModeler

When attempting to open Business Modeler on server machine where demantra was installed
the following error occurs.

ERROR
-----------------------
"Can't connect to database DBMS is not supported in your installation."

Tnsping is executed successfully and we can connect using SQL Plus to demantra schema from the server.

When double click on encryption.exe, the following error occurs.
ERROR
-----------------------
"The Database Type is not supported."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. double click on modeler.exe on server machine


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms