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Troubleshooting Connection Issues when Using AutoVue Client/Server Deployment (Doc ID 1337688.1)

Last updated on APRIL 28, 2020

Applies to:

Oracle AutoVue Office - Version 20.0.0 to 21.0.0 [Release 20.0.0 to 21.0]
Oracle AutoVue Electro-Mechanical Professional - Version 20.0.0 to 21.0.0 [Release 20.0.0 to 21.0]
Oracle AutoVue EDA Professional - Version 20.0.0 to 21.0.0 [Release 20.0.0 to 21.0]
Oracle AutoVue 3D Professional Advanced - Version 20.0.0 to 21.0.0 [Release 20.0.0 to 21.0]
Oracle AutoVue 2D Professional - Version 20.0.0 to 21.0.0 [Release 20.0.0 to 21.0]
Information in this document applies to any platform.

Purpose

AutoVue Client/Server Deployment is based on a client-server architecture; users connect to the AutoVue server over a network. In a client-server model, there is a potential for connection issues, where one or more users are unable to properly connect to the AutoVue server. As an Administrator, it is important to be able to efficiently diagnose and resolve this type of issue, as well as ensure that the deployment is properly configured to avoid such issues.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 The AutoVue Client/Server ecosystem
 1. Problems starting the AutoVue Server
 2. Testing the VueServlet URL
 3. Testing the CODEBASE URL
 4. Applet fails to load
 5. Applet loads but the connection fails
 6. Log Files
References

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